Enloe Orthopedic & Trauma Clinic

Enloe is incompetent and negligent in their administrative abilities and their specialists are poorly trained and unprofessional.

The admin and office staff failed to get my referral and needed documents in a timely and professional manner. When scheduling an appointment, the office staff engaged in hostile and manipulative behavior when I expressed unhappiness about the wait time for my first appointment.

Bill W. said he refused care for my language and behavior in-person and on the phone.

In-person I simply said, "don't I get to be a little upset for having to wait 8-years for this referral and then 7 weeks for my initial appointment with Enloe?" And I said that people should stop thanking veterans for their service since people obviously don't care about veterans.

On the phone and voicemails, I expressed my unhappiness with the wait time, the non-guarantee for the MRI, which is what the referral was for. I also expressed my view that the office staff was discriminatory toward me based on my demographics. And that the office staff was not representative of the population it served.

For these egregious errors on my part, Bill W. refused me care. I have filed complaints for how I was treated by Enloe.

When I received the care refusal letter, I had to call the Vet Crisis Line.