5th & Ivy Liquor

These guys are ASSHOLES. DO NOT GIVE THEM YOUR BUSINESS.

I didn't know the CA law about no returning of alcohol. So I attempted to return alcohol.

Naturally, the guy behind the counter with the slicked back hair, had to explain that I couldn't do that. And of course, I probably should have known the relevant law! That much is on me.

But what I didn't expect was how UNPLEASANT and ANGRY this guy got in response. He looked at me with such contempt! He looked at me like I was a threat, or a moron, or somehow like a guy endangering his business. I want to be clear-- I was 100% sober, I was well dressed, making good eye contact, trying to communicate well-- and this guy basically YELLED at me, he was furious. It was insane how out of proportion his reaction was, to what I did.

Not every customer is going to know every law. When a customer doesn't know a law, that doesn't mean they are a bad person or deserve to be spoken to harshly and without any sympathy.

It is BASIC CUSTOMER SERVICE to be CORDIAL to the people who are supporting your business. When you ATTACK someone, you are no longer holding up your end of the bargain by creating a space where people feel SAFE to do business.

I will not be coming back here, I am literally afraid to return, this guy looked so damn mad at me!

They were so rude to me!!!! And upset because I didn't have cash. I had open a soda in the store and taken a couple sips of it in line. I didn't think this would be a problem! When I got up to the cashier they said it was a minimum of 2.50$ for card I said that's fine you can just charge me 2.50$ they said no and asked my why I didn't have any cash on me. As a women I don't feel safe walking around at night with cash. So I simply cary a card. They repeatedly told me my generation was terrible for not caring around cash and asked me "what was wrong with me, why would I not carry around cash"? After that the man working the cashier whispered under his breath "something generation" and the two of them laughed, when I ask what did u say about me they both shut up! I've never had anyone talk so disrespectfully to me in my life. I shared this experience with others and they expressed they had similar experience at this place. Please don't go here they are over priced and out right rude if anything causes them the slightest inconvenience