Colleen Pembroke, RE

Very professional, and very kind ! I'm glad I found Colleen she does a great job and I enjoy the conversation as well as the relaxing feel her office has . Highly recommended!!

So, this is the first time I've ever given someone a review like this or even any review what so ever. As a small business owner myself I just really try to never go back to the place if I'm not happy. I had just moved to chico and didn't know anyone else to do electrolysis and just wanted to support a small business.

I've gone to this woman 4 times! There is so much to write about her and how she treated me its not even funny. This last time I practically left in tears. She is extremely judgemental, rude and just not professional in my opinion and I have been in customer service for about 10 years before I started my own business. She saw that I was heavily tattooed, she spoke poorly of me thinking I was someone else until she realized I had seen her before, she lied and said that I stood her up when I arrived 10 mins late after having a 1 month old baby. Yes I was late but I paid her full price and tipped her because I'm just like that. The first 2 times I thought she was having a bad day and I don't get easily offended so I just brushed it off. She spoke terrible about her competition, she brought up religion and she talks about politics. I'm pretty sure she was just trying to rile me up. I am heavily tattooed and she probably thought I was liberal. Little did she know I could care less about either party. Also as a business owner I was appalled that someone would discuss any of these things. She made comments about me not being able to afford my services and to basically find somewhere else to go. This is literally the first review I've ever left for someone this negative in my life because it was that bad. And honestly shes not that great. I found someone AMAZING to replace her who has the best customer service skills, clean, fun and doesn't bring up stupid crap that is irrelevant to why I am there. I'll never go to this woman again and quite frankly I'm shocked she even has customers much less 5 stars. Must be friends coming to the rescue because last year I literally saw she had 1 star and I wasn't surprised. If you do go to her be prepared to be very uncomfortable. Also I am very religious and support anyone with beliefs but you don't treat people like this. Its disgusting. She will never get a dime from me. Do yourself a favor and take your money to someone who will value your hard working dollars.