McClelland Air Conditioning

If there was less than 1 star I would select that as an option. Buyer beware. I was a loyal customer for eight years and even signed up for their "club". What a joke. After 3 years of not receiving any of the "club" benefits I called due to a strange smell coming out of my air conditioner. Apparently they had signed me up for only one of my two units (not a big house, just an old one) and they would not honor the "club benefit". When asked why this was the case, how this occurred, and attempted to discuss possible solutions, the office manager's only solution was that I find another service provider. Complete lack of problem solving, creativity and support for loyal customers. Thanks for the advice, McClelland, I'll spend my money elsewhere.

My A/C stopped working on a Friday night before the hottest week anticipated so far this summer.
I called McClelland and left a message late that evening. When I hadn't heard back by early morning, I called again and was told a repairman would be to my house by 11-11:30 AM that day-Saturday!
He was here at 11 and after a half hour diagnosed the problem. A new thermostat and my house was cool again. I'm so grateful that my maintenance agreement with them has paid off!