Skin Nirvana Spa

0 stars if that was an option. No customer likes to feel ignored.
I am a little salty.

I needed a last minute appointment for a facial for extractions, to clear out whiteheads, and blackheads, and some skin rejuvenation before moving out of CA. It's not easy trying to book self-care appointments as a first-time mom who does not have access to daycare for a 2 month old and exclusively breastfeeds.

So I scheduled an appointment with Amber as a first time customer and the worst thing happened, I confused the dates of my appointments. Ughhhh...it was a huge oversight and extremely unintentional. I confused the dates. I had a complete panic attack because this meant two things for me, I would be charged for the missed appointment and skin still clogged. Complete devastation. I've waited so long for this appointment (apparently most aestheticians will not provide facials to women in 3rd trimester which is when I initially tried to schedule a facial).

I tried to explain this to the owner Amber and of course, she upheld her policy of no exceptions and charged $120 to my debit card for the missed appointment. A girl can try right? I mean my Grandmother passed away suddenly at the age of 76 on 9/3, I have a 2 month old who is exclusively breastfed on demand, I am trying to pack for the big move, and practice self care.
No f's given, no grace. Thanks Amber. Thanks a lot. You are such an amazing business owner. I hope that my $120 helps to feed your kids and pay your mortgage.

Luckily, Sandra at Drift Spa had a cancellation and an immediate opening for services and I will get a facial today. And if you accidentally miss a scheduled appointment with Sandra, she only charges 50% of the service and creates an unpaid balance for the client to pay before their next visit because she wants you to come back. She does not charge 100% of the service like Amber and then ignore you via text while she charges your debit card on file. Smh. And Sandra would probably not charge you at all because she is a kindhearted compassionate business owner who makes enough money delivering services and selling products so that making an exception here and there does not break her business or her pockets. Kindness = return customers. And she is always booked a few weeks out. Check her out!!

Making the appointment online was so easy. Amber offers several skin treatments, so I wasn't sure which one would be the best for my old skin. Amber was very professional and quickly assessed my skin's needs. The facial was so relaxing. Eminence products are not heavy, and my skin felt moisturized and smooth. The atmosphere is restful with soft music, candlelight, and botanical fragrance.