Lowe's Home Improvement

I ordered a Awoco range hood from Lowe's after my over the range microwave with exhaust fan stopped working. It was an kitchen improvement I was looking for. Everything went like clockwork after I placed the order. The hood was shipping to the store in a timely manner. The manufacturer, Awoco. even chenged the LED light from cool to warm upon my request and a $10 fee I paid to them directly. The installer came in a timely manner to do the installation.

However after a few days, I got concerned as it did not seem to suck any air and when turned up to high it seem even worse. I called the installer, he told me to call Lowe's. The installer was sent back. When he was here, I suggested that the damper might be the problem... he replied that he had removed so it could not be the problem. He suggested that something was blocking the exhaust in the ducts to the outside which seems improbable since the exhaust fan from the microwave was working. Then he said the new Awoco hood was faulty and he would contact Lowe's and have them send a new one. Two weeks later after several calls with Lowe's with no exact solution or timeline for any resolution, I got frustrated and the agent on the phone put me in direct contact with Awoco, the range hood manufacturer.

Upon the manufacturer suggestion, I removed the ducts above the hood in the kitchen cabinet, and guess what, the damper was still in place (lie #1) however it would not lift up when I turned hood on. The damper was stuck in its rectangular housing. I called the manufacturer back and sent him pictures. He told the damper needed to be lifted. I too a plastic knife and delicately pulled the pamper out of its housing. Problem fixed!

Afterwards I called Lowe's back to explain what had happened and my frustration with the process. Their answer was to tell me that my installation warranty was now void since I had touched their installation!

Upon further considerations:
1. Installations from Lowe's may not be professional - watch every step fo the process.
2. Lowe's doubled down by voiding my installation warranty. I don't care, they will not get my business back.
3. Awoco gets an A+, for a beautiful range hood + thanks for saving the day!
4. I had to get a few new parts to install the ducting back, I went to a different hardware store where they treat their customers and employees better.

Note: I am in Chico CA, not SoMa SanFrancisco as listed by my name...

Prices seemed fair. But customer service sucks. Asked 3 employees for a door on the top shelf. All three said ok, in a minute. 20 minutes no help. Bought a gate. Two employees came and check the tag. 20 min after we paid for it they came to unlock it.