The UPS Store

I usually always take my Amazon returns here and never have an issue. I just bring my item in and they take care of the rest, with or without a box. Today the manager tried to charge me $15 because she said I needed a box for my return. New policy I guess??? Not to mention the lack of customer service. So I guess we need boxes to return stuff now. Even though Amazon says a box isn't required in their return instructions. Smh

By all means, do whatever you can to avoid this particular UPS store. It's a nightmare trying to return something from Amazon even when you follow all of the instructions perfectly. Not going to blame any specific employees as they were only doing their jobs,, but the store as whole is unprofessional and lacks customer service. Of course, they did offer to repackage it for me, even though it was in its original packaging, but I wasn't about to pay any added fees for a "free" return. and just so you know, in case you have an additional , empty packing box with you they will happily slap a piece of tape on it for two bucks.