PCI Business Services

I've used PCI for a few PC computer installs and issues. Kris had been really good, but now a guy named Irwin is behind the front desk, and answering the phone.

Bad choice Kris... Irwin might be a nominal tech, but he is completely unsuitable for customer services. You don't want a belligerent and antisocial employee to be chatting with your customers.

I went into the store and contracted with PCI on June 5, 2019 for a new accounting and tax computer with Windows 10 and the transfer of data from the Windows 7 computer to the new computer with Windows 10. This computer is for my business, which I told Kris. When he delivered it on June 26th, both computers were missing six years of data. He set me up with a "gaming computer and keyboard" along with the wired mouse. When I told him about this, he said I would get used to it. My printers would not work with this computer. His answer was to buy another, which I did. I called him about the missing data and was told that it was "Not my problem".

The Windows 7 computer was my working computer, with complete data,right up til I delivered it to PCI.

I went to two computer repair shops in Chico and they both told me that the corruption was way beyond their expertise.

I took both computers to Portland where I met with a tech that could finally get the information restored to the Windows 7 computer, but it would not transfer over to the Windows 10, so now I have to use a Windows 7 computer for all work (26 years of taxes and accounting and business consulting) prior to June 26th and this new one for the 26th on.

My business has been down for two and a half months because of a total inability to save any data that would open and print, if needed.

The old computer had a password; the new one opened on a click of the mouse. Security????

The assembly was very poor. The USB plugs didn't line up with the frame slots along with several other issues that could have been resolved with a bit of attention to detail.

For accounting and tax purposes, the keyboard does not work, so will replace it along with the mouse. They are gaming assessories.

Interestingly, the other reviews from 2019 are very poor.

Jean A.