Valley Countertops

I guess I got what I paid for. I paid $1700 for laminate countertops. I like the countertops, they are exactly what I was expecting. The installation on the other hand is ridiculously amateurish. Where the counter turns at the elbow of the counter does not line up with the corner at all. The wall/sink side was made entirely too short, resulting not just in the corner not lining up but also in the extra wide top of the backsplash. Cartoonish-ly wide top of the backsplash, it is significantly wider than the top of the rest of the backsplash. The reveal on the wall/sink side is barely over the edge of the counter, showing most of my drawer pulls on the long L side the drawer pulls cannot be seen at all. The difference in the reveals is almost an inch. When my husband called him today, he said I should have said something yesterday. I didn't say anything yesterday because 1.) I tend to be very harsh and do not temper my words well, 2.) my husband was not home and had not seen it yet, 3.) I am not a countertop maker or installer and wanted to discuss it with my husband to first to make sure that I was not being unreasonable, 4.) I would expect a professional to SEE that he was doing a horrible job, stop and fix it. #4 is my mistake, I presumed he knew what he was doing. Another reason for the low stars, he stood me up for my first appointment to discuss countertops, he didn't bring any samples for the type of countertop I wanted because he didn't ask my husband what we were looking for during the initial phone conversation, he said I would receive my countertops in approximately 3 weeks, it was twice that, he made an appointment me with us for the 23rd but when we called to confirm he said he thought it was for the 30th. I had to reschedule with the plumber, I am happy we called to confirm or he would have stood me up again. On the 30th, I was told 10ish he called at 10 to say he was running late, he arrived after 11:15. He clearly does not value other people's times.
I love my countertops, but I am horrified by the installation.

I have been in the rental business for 30 years. I like good recommendations and reviews but I also give honest ones when they are needed. This is the second time I have used Valley Countertops for a project the first time went very well. This time it has been a month since I gave my deposit $1200.00 and I am still waiting for the material to arrive. Seem to be getting the run around. "Ordered the material won't be here for a another week, MATERIAL arrived BUT the glue didn't come with it it will be another week! I aske him to make them correct the mistake and overnight the glue! ???? I get I will call you when it gets here. Problem that I have is when John gave me his bid he revealed that he had taken on the LOWES accounts. I'm guessing the small customers aren't as important anymore. Still Waiting for my counter and a phone call! Not happy Right now because I have to push back my painter and my plumber and the rental unit stay unfilled. So Im the one losing money.
Not good business!