Coldwell Banker C&C Properties

I was selling my home in Aust 2018...they called me abruptly to cancel their representation of my home. Good for me, I found a reputable realtor who sol my home $60K over what those girls said. Do NOT deal with them EVER!

This is a review of Curtis Keables as sellers agent for my current home and buyers agent for another house, who claims on the Dufour website a 'wealth of knowledge and experience,' and that he is a Mormon with huge family. I did not expect him to turn up with another man Spenser Keables, claiming it was his son in his first sentence whose attitude and behavior, from beginning to end, did not indicate they were blood relatives at all, nor is it mentioned on the Dufour site that they are relatives as one would normally expect for a father/son team at one company. Curtis agreed with my initial estimate as to my house value even though I vastly overstated it deliberately and produced no facts to substantiate his opinion. In the month he revealed no useful knowledge of rooves, stucco, foundations, hvac, or other major costs, instead overstating the difficulty of simple indoor repairs.

For the property I found without his help closest to my needs, I made an offer based on my own experience. He stated a new roof was necessary, which I initially took on faith, considering his statements on the Dufour site initially. Then as he did not tell me the title company handling the transaction, I gave him a cash initial deposit. Thereafter, all the indications he made as to the need of the new roof were to peripheral trim and sideboards only. He made no recommendation to perform any additional inspections besides those paid for by the seller already. In particular, he refused to inspect the attic, after I found no evidence that an entire new roof was necessary, and his excuse was to inform me he was not required to by law, after I requested cancellation due to lack of quality inspections. After his final inspection, the seller's agent continued to try to negotiate with me directly even after multiple statements I was already at the top limit of what I could afford. He totally avoided making any statement about possible damage from apparent stucco replacement of the original siding. Both him and Spencer acted entirely like salespeople, diverting attention from potential real issues, or claiming no knowledge of them, while chorusing on the simplest of features to enjoy as one might expect of car salesmen rather than buyer's agents. When things started going totally South, they started storming my front door without masks. After his final inspection he refused to answer my requests for information, instead telling me just to do what he said, and the two of them stormed my door several times when I had asked them not to, and without wearing masks. Although I could say much more, I conclude by saying he made a mistake on the cancellation form, which reports I was holding the initial deposit, after which I am led to believe he mailed the initial deposit to the seller after I declared I would proceed no further, as determined by the title company. That is, by appearances, he kept the initial deposit himself instead of putting it in escrow. I am only glad the sellers agent was honest and deposited it, because I would not have got it back otherwise.

This is my second extremely frustrating interaction with Dufour agents. The previous agent, who cut a deal on both sides then charged me the full commission at the title company, sold me a mobile home and closed escrow before I had a credit check to get in, which might have resulted in me not being able to live in the property I'd just bought. When I tried to repair the situation, she ordered me never to contact Dufour again, and shortly thereafter, Im told she was fired.