DeVon's Jewelers

My fiancé and I have looked different places for our wedding bands and we made our way back to Devon's because of their amazing customer service. They didn't have exactly what I wanted but I expressed to them what I was looking for and Gilbert made it happen. Would definitely recommend

(X-posting here) I don't ever post negative reviews, but I even know where to start. We had a great experience purchasing my wedding band and my engagement ring, however, the quality has been absolutely horrendous. I lost three diamonds in my wedding band within the first year of owning it, and a FOURTH one a year later, and my main diamond in my engagement ring has now come loose TWICE. After taking in my ring to have the diamonds replaced, I asked to have the wedding band completely replaced as it had to have been faulty. They refused to do this, and instead said they would replace the diamonds, which meant I'd be out of a ring for weeks at a time. I was without my wedding ring for a cumulative of several months my first year of being married, which should never happen. When I lost the fourth diamond I about lost my mind. They eventually told me my options were to either bring it in every single month to have the prongs checked and tightened (meaning I'd be without the ring for at least a week every month - unreal); I could trade in the band and have to spend 2x the amount of the band in order to do a trade in, or unsauter it and keep it and get a new band at full price. (I unsautered it and kept my band and bought a new one elsewhere). Not to mention they had horrible communication with me to where I had to call and check on my ring several times, all when they told me that they would keep me updated but never did. And lastly, my sister in law AND cousin have both had several issues with their rings as well (one had to get a brand new ring elsewhere due to her ring issues). Would never recommend this place as the quality of their jewelry is horrible, and their customer service over the years has gone down significantly.