FedEx Ship Center

I had an amazing experience with this location and their customer service. I was expecting an overnight shipment to come in Tuesday. I found out that due to a mistake by the manufacturer who was shipping it out that the order didn't leave Georgia until Tuesday. I had a whole day of work planned around having the material Tuesday so I could leave Wednesday at 6am to drive the material to a job site (2 hours away).
After getting nowhere with the 1-800 number, I decided to drive out to the Fortress St. office to talk to a human and see what my options were. This is where the above average customer service began.
Tuesday evening I drove out and spoke with Kathy, who tracked my package and assured me it would come in the next morning. She was unable to give me an exact time, but took my number down and told me I would get a call as soon as they knew which truck it was on and would provide me with an ETA.
Wednesday morning around 8am Norris called me, just as promised and let me know my package should arrive by 10 am. I showed up at 9:40am, and Jelly(Anjelica) knew exactly who I was and notified me that my package had just arrived. She had everything out for me to load up in no time at all. I was on the road at 9:45am.
These three coworkers helped pull off a miracle that helped me keep my day as well as an important job on track.

Dropped off a package in my backyard that was for a neighbor about 5 houses down. What a joke I called FedEx they asked for me to bring them the tv so they could redeliver tomorrow. I did there job and walked/delivered it to my neighbors house down the road.

Update just got a new delivery 6/9/20 and they left it at my neighbors house. almost as if they can't read the address on my front door