Freese's Exhaust

I went in with a basic idea of what I wanted. Justin was excellent, very knowledgeable and friendly. He suggested an option and I agreed and I could not be any happier. What I got was just what I wanted even though I didn't know it at the time. Also very reasonable price. We scheduled for a day that worked for me and he got it done on time. He replaced my exhaust system from the manifold back and it looks like it was done at the factory. Awesome job!!

Tried to get a quote for a cat and 02 sensors, said i couldn't get a quote without bringing my vehicle into the shop, I replied "i have the engine family number, vin, and its a 2 cat system"
Seems like they didn't want to help since they wouldn't get to screw me with labor numbers, their response, "okay text the shops number" i texted the shop with all the info they needed, a pic of my vehicle info including family number, no response for a month and 12 days, finally i text a question mark and they say who's this, i'll look it up tomorrow, once again i tell them all the info and what cat system the engine family number uses. once again they tell me there's 2 systems for the number i again tell them it's a 2 cat system and not a 3 cat system. again no response after that. i then texted a month after that interaction saying i don't appreciate the poor service and lack of response. no response it's now been another month and apparently they don't feel the need to apologize or make things better. not including whoever answered the phone had no customer service skills at all answering "what's up" "oh yea" "freezes exhaust" shit service all in all