VCA Valley Oak Veterinary Center

After reading other posts, I wanted to respond because not only did we have a very unprofessional and negligent experience with our diabetic dog, but, worse, because I questioned and wanted discussion with Erin Portillo about her treatment plan (she interpreted that as challenging her), she put a huge note on his chart not to schedule wirh her again. Important to note that with the treatment plan I have been using his lab work has all improved. And, recently when I scheduled an Urgent Care visit because I wanted a same day appt, they called me back and said she told them to cancel his Urgent Care and they would not treat him at that clinic at all for any reason even if it were an emergency. Mind you, we had established with another vet and had been seen more then once during this time. Like another reviewer's post, on this day when they called to cancel an appt for Urge t Care they said that no doctors were in when they had just made me an appt to come in. Impossible circumstance! This Medical Director is beyond unprofessional and lacks any real concern for pets. I wish there were stricter guidelines on veterinary medicine. Much more detail to this story, but, bottom line is Portillo is unethical and lacks professional maturity to be in the position she is in. In my opin

Our kitty had what looked like (to us) a swollen broken paw/arm. It started oozing a pinkish fluid and we panicked and took him to valley oak as it is the only emergency vet in town. We were expecting to not be treated very well and to be blown off as they were so busy. Instead, a vet tech (Emily B) took the time to take us back in a room and assess our cat to see whether or not he needed emergency care. She determined it was just an abscess that had came to a head. She took the time to express the fluid and put some cleaning solution on it. She told us this was not an emergency and to wait for an appt with our regular vet to save us (majorly) in expenses. We walked out with peace of mind and no charge from them. I am extremely grateful for Emily Bs expertise and professionalism. She treated our kitty and us so kindly in a stressful situation. Very thankful to have gotten care from Emily today.