Aaron's

Here is our table set 1 yr later a waste of money.....cant believe it lasted a year only for 800$....now what... Two chair snap the legs and the other two the top came off..the only thing that lasted was the bench

It's been less than 1 year ago, that my family found ourselves in need of a new washer & dryer. Luckily for us, we found the set we wanted at Aaron's Appliances, in Chico, CA. The "90 day, same as cash/Rent to Own" program the Salesman presented to us, the day we visited the Chico location, seemed to fit our situation perfectly. So, we gave the Salesman our initial payment, on our intended "90 day, same as cash" payment schedule, set up delivery for later on in the week and went home to wait for our new washer and dryer.
Little did we know, "New" meant "new to us", NOT "brand New/ new in the box/ from the factory, new". So you can imagine our surprise when, upon opening the dryer that had been delivered, the lint trap was full of lint & dirt from the previous owners. The washer was filthy, dirty, and obviously pre-owned as well.
This set we have right now is our third set of washer and dryer in less than a year, from this company. We decided to extend our payments out into "rent to own" from the "90 day same as cash", and, currently have withheld payments until repairs are completed, on the current set, which are in desperate need of repairs. The washer makes a horrible grinding sound, that can be heard 3 counties away, I'm sure. And, the knob on the dryer feels as if it's been stripped and just slides around when u attempt to set it.
Countless phone calls have been made from my family to Aaron's Appliances, over the last few months, in attempts to reconcile this situation. Unfortunately, it seems they have a fairly high turn over rate with their employees, so, actually being able to contact someone who I have discussed our situation with before, or who is familiar with our situation, seems almost impossible. Then, to my surprise, I receive a letter in the mail yesterday, stating our account has been sent to collections! COLLECTIONS!!???!!! Does anyone communicate with one another at that place???!!! We have not been incapable of making our payments, we were WITHHOLDING our payments until they provided us with what we were paying for!!! Yesterday, after receiving the letter, I called Aarons and spoke with a woman, regarding the collection letter. When I asked if her if, "Are we really expected to continue to make payments on equipment we CAN NOT use?" Her reply to me was, "Pretty much." Followed by a dial tone... "pretty much"... Seriously? Is this how employees talk to their customers? Have I missed something somewhere along the lines in life? When did this become acceptable??? Selling sub par products, not standing behind the products they sell, and then refusing to work with the customers they sell their garbage to....
You can "pretty much" garuntee that I will be taking my business elsewhere in the future.