Chico Express Cleaners

I took my down comforters and pillows to be cleaned--was going to be over $70 but these are high quality white goose down and worth it. Was told one of my pillows "fell apart" in the machine and they complained how it took 2 hours for them to clear all the 'mess'. Said they would replace my pillow. Upon pick up tried to give me a foam pillow--I said my husband only uses white goose down, no feathers, no duck, and that was what I had brought in. Did not accept the foam pillow and they said owner would call me next day. Owner called me 2 days later and said my pillow was not down (I have a second pillow exactly the same that was laundered by them at same time--it is Pacific Coast white goose down). I told them I knew my pillow was not new, but neither was it foam and I did not appreciate being called a liar. I tried to be reasonable and offered to accept a lesser quality feather and down pillow or half the cost of a new goose down. They refused. I said by law they have to replace my pillow with something similar. They refused. I told them again that I was trying to be reasonable and fair with them and wouldn't they consider doing the same. They yelled at me over phone and refused, said they would see me in court. What terrible business practice and insulting to customer. Please DO NOT EVER use this cleaner--you will not be treated with respect and should any problem arise they will attempt to bully you and insinuate you are a liar. Sad, I have used this location for many years, but these are new owners and from a culture that disrespects women.

Very friendly and good turnarounds. Clothes are always cleaned and pressed well and I like the drive through option.