Chico Modern Dentistry

Wonderful experience very helpful staff. I had a chipped tooth that needed a crown and was quickly and professionally taken care of. Major thanks to Tigerlilly and Dr Romulo Calicdan for their amazing work and everyone else in the office who assisted. Highly recommend!

I have had nothing but problems with this dentist. About two years ago, I scheduled my first appointment with the office. I took a morning off work to get my 6-month cleaning and exam. Upon my arrival and waiting over an hour to see the dentist, they informed me that I would only be receiving an exam and that I would have to schedule an additional appointment with their hygienist for a cleaning. I was frustrated they didn't tell me this beforehand, but I figured things happen, and COVID has been tough on everyone. I scheduled a cleaning for the day's first appointment at 8 am the following week. I arrived promptly right when they opened since I had to take off work again and wanted to be quick. I waited 25 minutes in the waiting room, after which they informed me they had their morning meeting, delaying my appointment. I asked why they didn't schedule me for 30 minutes later, and they said usually, the meetings take less time, but they did not seem to care at all. Super frustrated, I finally received my cleaning (very friendly hygienist) and left. Then! 6 months later, I scheduled another cleaning and exam. Everything went smoothly, I was pleasantly surprised and left happy. However, a few months later, I noticed an extra $166 was taken out of my insurance's flexible spending account (FSA) for an x-ray and "hygiene instructions." I immediately called the dentist office and asked for an explanation, they said they had no idea why I was charged for the instructions since it is usually for little kids and that I needed to contact my insurance because it was somehow my insurance's fault for not covering the bill.

I went back and forth with the dentist's office and my insurance for MONTHS. Finally, a nice woman at the dentist's office took over my issue and figured out that the office had, in fact, overcharged me and would issue me a refund in the form of a check. She said I would receive it in a few business days. After 2 weeks and still no check, I contacted the office multiple times for an update, and they continued to tell me that they had sent a request to their billing department on the status of my refund check. Then, after another week, I received a phone call saying that my refund was finally approved and they would issue the check. It took two months to finally receive my check after the initial "we will send it out today". I finally received my refund after discovering the overcharge 7 months ago. Overall, the ladies at the front desk were very polite and professional, but unfortunately, no one seemed to know what was happening, and they didn't seem to care about me or my time. I felt like I was a problem passed on from one person to the next because no one wanted to deal with me. I will be finding a new dentist. I gave them 3 chances.