KP Design & Construction

We had our bathroom and kitchen remodeled through this company. They were very polite, and easy to work with. Debbie really helped and was very kind. Phil was very polite and respectful while doing the work.

At first, we were very pleased with the work, which was done in June of 2021. However, after about 5 months or so, the floating vinyl flooring started to come up in places in the kitchen. We reached out, as we were surprised that it was coming up already, after only a few months of being installed.

We were told at first that most likely our house foundation had shifted, which would cause the floor to come up. Keep in mind, we are on a concrete slab, and the same exact flooring that was put in by the front door and in the bathroom was not coming up. We were then told that it was most likely because there is a sliding glass door in the kitchen, which could cause the floor to come up. This also did not sit well with us, as I have known plenty of people that had floors installed in an area with a sliding glass door, and the floor didn't start coming up 5 months later. Additionally, at no point was this communicated to us while picking out the floor, install, or upon payment.

After we didn't except this answers, Keith agreed to send someone out to look at the floor. But he sent the guy who originally installed the floors.. So, the guy who messed up the floors originally is supposed to fix them now? No surprise, he glued it down which laster about 48 hours. Maybe. Additionally, there was absolutely no follow up to see if the problem had been fixed. Not to mention there are gaps in the floor and wall in spots where the floor guy did not measure correctly, I have the pics below.

Overall super unhappy that I paid 21 thousand dollars and ill have to get my kitchen floor replaced relatively soon. There seems to be no guarantee of work from this company, and Keith just didn't really seem to care to make things right with the family that wrote him a 21 thousand dollar check. It is what it is, but I will not be having them redo my closets as I had planned, and I can never suggest them as an option to anyone I know. It may seem harsh, but that is how I feel. I guess I just expected better customer service from a local company.

We had a horrible experience with another company leaving in the middle of the demolition. Luckily KP came through and saved us! Everything turned out so amazing