Riverside Point Healthcare & Wellness Centre

I currently have two family members in the care of Riverside Point and they've been absolutely phenomenal - I wouldn't trust any other facility. The staff at Riverside actually cares about their residents and it shows! I truly don't understand the negative reviews they've received because I literally go there to visit my family every single day, sometimes twice a day, at different times of the day; and I've seen firsthand how consistently awesome the staff has been during every shift. They're so patient. When my family members put on their call lights for assistance the staff members are always quick to respond. Their physicians and nurses coordinate care with our physicians very effectively and have actively worked to make sure all of my family members' medical needs are met. Beyond that, when one of my family members was discharged from the hospital into their care we weren't aware that they were on a dangerous dosage of a certain kind of medication, but one night they went into bradycardia and staff members sprang into action and saved their life! Joy immediately looked at their chart and figured out which medication was at fault and immediately made the necessary changes, and my family member recovered very quickly after the adjustment. When one of family members began care there, they weren't even able to sit up on their own or bear weight on their feet without support, but now because of Andrew the PT they are now able to stand up from a seated position unassisted and walk laps with their walker! My other family member had a tunneling bedsore that no one had previously been able to stop that kept getting infected, but once they were admitted to Riverside the wound team got the infections to stop, the wound to stop tunneling and to actually start healing for the first time! Because of PT this family member was able to stand up out of their wheelchair for the first time since 2018! To say they've both made massive improvements since coming to Riverside would be an understatement! They give my family members a lot of their personal time and attention and have very good bedside manner. All the nurses and staff and doctors are amazing people and I love them. Shout outs to Joy, Colleen, other Colleen, Steven, Kacey, Tatianna, Andrew, Cameron, Lacey, Kristin, Mark, Emmanuel, Andrea, Crispin, Marianna, Kathy, Mandy, Rudy, Montana, Melissa, Eric, Katie, Leanne, Teresa, Juanita, Mandy, Tammy, Kelsey, Kayla, Allie, Emily, Jenny, Mary, Marti, Corazon and I'm sure I'm forgetting many lovely staff members as well. Literally everyone has been so incredibly kind to us. I want to emphasize that these people can be trusted with the care of your loved ones and I wouldn't want to have mine anywhere else.

I'm really surprised by these reviews. Riverside has been so wonderful to my mom. There was a learning curve when she was first admitted, but those tend to iron out as every individual has different needs. I work in healthcare and am very familiar with SNFs and how they operate. The staff always notifies me when there is an issue and the doctor is on top of it when med changes are needed. They have been extra communicative and work with me when I would like to take my mom out for holidays. They treat my mom so well that she actually enjoys being there. Kathy, the nurse at station 2 is an absolute doll. Juanita and Marti have been so helpful through this process. No one is perfect and they do the best they can with I'm sure a slim staffing in today's current environment when finding good help is difficult. Great job, Riverside. I appreciate all you've done for my mom.