Amain Cycling - Chico

I went here because I'm in the market to buy a new bike. Be ready to fork out $8000 for a bike if you go here. I felt pretty stupid leaving this place like I should of been driving away in a Lamborghini. Gimme a break.

Went to Performance Bicycle (Amain) to have a bike built that I had purchased online. I used to order from DansComp all the time as a kid so thought that this shop would be well qualified to build my Fairdale Taj. It was $75 for the bike to be built and was told 1/2 day turnaround which is fine.

I picked up the bike today and upon getting home realized the brake was installed incorrectly and occasionally hitting the wheel (red flag #1). I called and brought it in and it was fixed, no biggie.

I just went to ride my bike and noticed the PSI was only at 20 (recommended 55-65 on the sidewall). You'd think they would check this prior to letting the bike out of the shop (red flag #2). Not a huge deal, pumped up the tires and off I went.

Now here comes the fun part. Somewhere along the process they must not have tightened the headset down all the way/correctly. On my first turn the bars turned, the forks did not. Completely ate it on my brand new bike and now the front wheel is bent as a result.

I am not sure if they were having an off day, or if this is a normal occurrence. I am now reaching out to Fairdale to see if I can get a replacement wheel (expecting to spend $$$$). For $75 to built a bike, at the very least things should be tightened accordingly and air put in tires. Absolutely unacceptable experience.

Update:

Evan did call and offered to take a look at the bike and fix the issues, free of charge. He mentioned there were some new techs, and it must have been an off day. To me - this earns an extra star for at least attempting to right a wrong.

I did however opt to take the bike to a shop downtown as the many mistakes by Performance didn't leave me very confident in coming back. The *new* shop was able to fix the wheel for $80 and tighten down various components that were loose (stem bolts, cranks, axle nuts, etc.) and walked me through the whole thing.

After $155, I am finally back to having a functional bicycle. If you do buy a bike here or get work done, just make sure to triple check their work and tighten things done as necessary. The pavement hurts a lot more the older you get!