Cathy’s Sew & Vac

I'm really surprised to read about bad customer service. I've been coming here for years and Dan / Cathy have always gone above and beyond to help me with whatever I need , dan always goes through his warehouse to find whatever I need if the showroom doesn't have a said product. Great people great service and their local Chico icons! Lighten up people they are worth another shot if you experienced bad service in the past.

This store and the personnel are one of the reasons I am glad I moved back to Chico after being away for most of my adult life.

You can find almost anything you are looking for in regard to quilting, sewing or even vacuuming. The staff makes you know you are welcome and are
very helpful and knowledgeable when asked for information about a product. I only intended to do quilting here and ended up buying a vacuum as well that I really love as it does the job (no cord needed (except when charging.)
I had a Dyson that I could never dismantle to empty without help and the
vacuum I bought makes emptying it a breeze. I also bought a Solaris and
the staff gave me a great trade-in and let me complete the sale in November rather than the few days earlier. Why? The company was running a special of 60 months with no interest by waiting. That's what I call user friendly!