Chico Nissan

The dealership has issues with communication between sales and finance. Many mistakes were made on the initial contract. I also had dealings with Steve in finance. Not a pleasant experience. I waited 2.5 hours to complete paperwork. He did not appologize for the wait - simply said it wasn't his fault. I signed all the paperwork, then was told I had to do it all over again because he had made mistakes. I refused to resign - told him he needed to amend the legally binding original document and make changes to it - then we could both initial the changes. The head of sales, Sean, got involved and suddenly, all the paperwork was fine and I no longer needed to resign anything.

Thanks to Sean, all was resolved. Ended up with a good relationship with the salesperson, Henry. If you chose to work with this dealership, be on your toes regarding what you are told and carefully read all documents. Watch out for Steve in finance. Other posters have mentioned negative experiences with him. Ask for everything in writing - do not go on verbal promises. Everyone is in a hurry here and quickly promise things without remembering what is being promised - not on purpose - just that they are in a hurry and internal communications are not smooth. Good luck. I believe the dealership means well - but are struggling with the management and communication structure.

I was contacted by a member of Chico Nissan who wanted to purchase our vehicle we had for sale. I informed the staff member of the awful experiences we had with local dealers and explained I was hesitant to make 70 mile trip to the dealership. The staff member assured me they were not like the other dealerships and reiterated we would be happy with the experience. We made the trip to the dealership and the sale went smoothly.

After leaving the dealership we realized we left our recently installed subwoofer ($600) in the trunk of the car. We contacted the dealership and were assured it would be no problem for us to pickup the subwoofer after they removed it. We called back a few days later and spoke to Jake a manager at the dealership who gave us the run around for several weeks and ultimately told us we'd have to pay to have a secondary shop remove the subwoofer. We didn't feel that was fair but agreed to pay the fee in order to get it back. Jake informed us he would set a up a date and time to meet at the shop so we could pay the shop and get the subwoofer back. Well it's now been over a month and Jake will not return our calls or text messages. If returning the subwoofer was not possible it would have been great to hear that information, rather than being lied to and strung along for over a month.

Overall, if you want to be taken advantage of, lied to and feel ripped off like you would at most dealerships, go to Chico Nissan and ask for Jake.