Chico Volkswagen

Well it was time for my annual service for my 2015 Beetle convertible. New here to Northern California, I bought Buttercup brand new from Autonation Volkswagen in Las Vegas NV. Drove her off their lot with 3 miles on her, and to date - she just rolled over 20,500 original miles.

I was really anxious about this new service place, as any car owner who treats their vehicle like family is. My anxiety was quickly put to rest as Jesse (service rep) took Buttercup in and got her up to date with an oil change and standard 32- point inspection.

I had opted for the Winter Care package, although if anything else had been needing attention I'd have addressed it of course. Buttercup came back with a great well-check, only needing the tires rotated, oil change and new wipers...all included in that Winter Care package.

Jesse stayed in contact all day via text messages, and the tech working on her even sent me a video of Buttercup at her "well-check".

Here's what cinched the deal for me: When I arrived to pick her up, she had been 100% detailed. Interior and exterior and I swear that car is cleaner now than when she was brand new.

Thank you to Jesse and the entire team at Chico VW/Mazda for looking after my baby. From the bottom of my heart, the care and attention we received from this dealership will keep us coming back.

So I have never written a review before, good or bad. I usually just chalk it up whatever. This time that is not happening. My wife went to Chico Volkswagen to purchase a 2024 ID4, as normal everything is great while you are in there. They told us about the 3 year free charging with an ID4, wow that was going to be great we are going to have the car for 3 years perfect free charges. That was a deal maker. we traded in our pathfinder as we are going over the new car with the lot attendant, my wife asked about how the free 3 year charging works, the lot kid says you only have 500 free not 3 years free, so the lot kid and I went in to get it cleared up. We went to the GM that is who we started with, his response was I dont know, go talk to my son. So we did, he told us he could deal with it right then but would get it figured out. We tried contacting both the GM and his son and CRICKETS, a month and half or so goes by and we finally get the GM on the phone who says he is going to make it right, he didn't say how exactly but he said please don't worry about it, What a bunch of BULLSHIT, we got your money so F$%# you now. I have purchased literally 20-30 news cars in my life. I understand that every car dealership needs to make money, wow, never been so disappointed in the follow up to a situation like this before. THERE IS NO WAY WE BOUGHT THIS ID4 IF IT WAS NOT A 3 YEAR FREE CHARGING. So we traded our pathfinder in and we went on our way. The pathfinder was a lease, what they did not tell us was you have to take a lease back to the dealer. now 5 months has passed and I received a phone call saying my Pathfinder is behind on payments. WTF!!! I have a perfect credit score and pay everything on time. These assholes did not turn the car in, I had to go deal with it yesterday and had to pay 632.00 because Chico Volkswagen didn't do what they needed to do. So if you want a VW and don't care about how you are treated the Chico Volkswagen is for you, if you expect any kind of follow up or service from the GM or his son then this is not the place to buy a car. We got F$#@ed, 3 years free charging my ass. STAY AWAY.