Tri Counties Bank

I would not recommend this business. I just deposited money using their ATM. Their machine took my money, did not give me a receipt and did not credit my account. I went in to try to resolve the problem but I was met with hostility from the manager. To date the problem has not been resolved. This is not the first time their machines have been down. Last time it was for at least 2 weeks and you could not even get your money from inside the bank. Save yourself the hassle and bank with anyone but them.

I have banked with tricounties for years and had very pleasant experience I made a deposit cash on 2/5/2020 at this location apparently they use a 3rd party for there atm machines and there was a huge glitch causing my bank account to go negative which is not my fault! I deposited my cash and went online and transferred the money to my other bank account with tricounty bank this caused my account to go negative $208 not a huge deal from stand point of the CEO of tricounty bank but for someone who is working a normal job is financially impacting I called on 2/05/2020 and spoke to several employees at this location including the bank manager who is very pleasant I got my $170 dollars back on 2/06/2020 but the over draft fee was credited then was taken back called the bank back on 2/07/2020 to inform I still have the overdraft fee I was told would be fixed by end of business day checked my account today still not fixed so called the the 800 number by far did I have the most unpleasant experience in my life I was explaining to the agent that I was frustrated spent so many hours on this issue the agent then started to secure my account I gave my name and dob because the agent did not ask for my dob and I gave it to her my account was not secure??? Ughhh why did she need my driver license number, email address, mailing address, the cities I opened my account, all because I gave my dob I asked the agent about the over draft there is nothing she can do because it is Saturday she opened a case which the tat is not till tuesday or Wednesday to get fixed i am not happy why do I have to wait a week because the 3rd party the bank uses had a glitch not my fault so i asked to speak to a supervisor got transferred over the supervisor asked how could she help I told her the tat is unacceptable I wanted the overdraft fee fixed today she said she can't felt like I was arguing with a teenager she kind of cut me off and said anything else! This review is for the atm and call center not the bank employees at this location! I am so frustrated with this to take a week to resolve I am thinking about closing my credit card with this bank and all my accounts! My company I work for has a credit union and credit cards, auto loans, first time home buyer loans and I even get employee discounts they do everything this bank does why should I bank with place I am getting treated terribly when calling in on a mistake not made by me!