DICK'S Sporting Goods

Dropped a pitching wedge off to the "golf lead" (Ryan) Wednesday the 12th of December

I call in Thursday for an update because it has been 24 hour turn around the previous 4-6 club repairs iv had done

Thursday (lewis) I believe a last name told me the club was drying
Which means it should be ready Friday
I show up Saturday and the club has not even been started

I an upset Ryan comes over to assist I let him know the employees have done a poor job

The employee Josh walks behind and says "I am very good at my job so you know"

Which leads to me becoming more upset when the manager Ryan has nothing to say to his employee for speaking to a regular customer that way

Iv gotten to know everyone from golf to cashier pretty well

We'll Josh the guy that's oh so good at his job and Ryan the manager that promised to have it done correct
Left the club is the wrong length
The grip is applied wrong / crooked
And the epoxy was applied very sloppy & poor

GREAAAAT JOB TRAINING @ DICKS

They refused to fix there job and Phil the store manger feels unstoppable snd treats consumers poorly as well

Just because not many 45 year old men are settling for a Dicks job in chico
He's able to get away with such poor skills to run a store or business

Hopefully the employees learn better service skills and are trained properly for the department

Recently visited this store to buy a Stanley thirst quencher. Nico and Rome were extremely helpful and made sure that I left with the product I wanted. Very good customer service at this Dick's Sporting Goods!