Famous Footwear

Customer service last Thursday was laughably bad. No eye contact, no acknowledgement of existence whatsoever. Blonde lady didn't even look at us until she asked if we wanted a bag after the checkout was done. Weirdly threw the shoes back into the box after removing the security tag. We just had to laugh it off after walking out of the store.

Shoe selection right now for women is meh unless you like athletic shoes, crocs, or suede boots with a chunky heel.

The store manager Robin and the associates working at this Famous Footwear in Chico are always very friendly and know how to deliver great customer service. I read some of the previous reviews left here about how they are comparing famous footwear to other stores and how they don't have a bathroom, etc... Really people?! This store always has a great selection of shoes and accessories to choose from. I'm always amazed! Oh, and Best Buy is literally right next to famous footwear so if you really need to use the restroom don't be lazy and just walk over people, no need to bash this store for not having one. They have a huge selection online as well and are always willing to order shoes for you. So if you don't see certain shoes or accessories you like in the store, they will help you out. A lot of stores do the same thing, so no need to complain about this one. I really like how they have a wide selection in bigger sizes as well since they can be hard to find locally. I recommend signing up to their reward programs as it comes in clutch and they always have greats deals like the "BUY ONE, GET ONE". I will continue to shop here as I am always treated very kindly by the staff and always find great products here.