Extra Storage Chico

Great ways to save, 11 day grace period rocks! auto pay available, clean and kinda hidden

MY LOCK WAS CUT AND HALF OF MY STUFF WAS STOLEN.

The first time I rented a storage space there, the place had recently opened. The owner or manager lived there on site with his wife and was extremely nice. He was so helpful and easy to talk to; really made you feel like you picked the right place.

So, I went back. Because I was a returning customer they did not charge me a deposit fee, which was nice. Good feelings stopped there. Somewhere along the line they hired some young people whom were not very competent. Extra Storage does not send you a bill, instead they call you on or about the 8th to tell you your bill is due by the 10th. If you want a bill sent to you then you have to pay an additional monthly fee. This was soooo frustrating. There were a few times that one of the incompetent employees recorded that he had called me when he DID NOT. So then I got charged a late fee.

I kept my stuff there for three years. I had everything in there I owned minus clothes and books. Stuff from childhood, stuff from traveling, you know, MY STUFF. I paid just over $2200 to keep my stuff at a gated place under lock and key. Supposedly someone stays on site, supposedly there are video cameras... My lock and my neighbors lock was cut. I had everything stolen except 4 boxes and my furniture. As you could imagine, I was very upset. I'm still upset. There was nothing I could do because Extra Storage was not liable and I didn't have insurance. Extra Storage never apologized. They never returned my phone calls. They did nothing at all.