Chico iStore

I WAS JUST ASSAULTED BY THE EMPLOYEE AT THE CHICO iSTORE!!

In the past 4 years, I have purchased 4 iphone screens from them, maybe more including my kids' phones. The other people with whom I have dealt have always been pleasant, responsive and helpful. The last time I broke my screen it was only months old so the guy recommended this more expensive screen where if it broke the screen company would provide a free replacement - I think it's a gorilla screen? I broke it.

The man today was very unpleasant from hello, told me he didn't know what I was talking about, they don't sell anything like that and I had the wrong store. I told him I have been there several times, they did sell me a very expensive upgraded screen and I asked for manager contact info so I could just call on Monday. He refused to give me manager info and pulled out his computer where it showed I wasn't a customer as he got more and more agitated. I have only ever filled out paper forms so I don't know anything about his system. He yelled at me that I wasn't a customer and I yelled back "I am a customer, I've been here 4 times!" At that point, he grabbed my purse and keys, threw them at the door, came around the counter at me yelling "get the f*** out of here!" I was terrified! There was no one else in the store and he was between me and the door and my stuff! I said, are you nuts? He continued to kick my expensive purse and keys on the ground and we struggled as I tried to get my keys off the floor as he kicked my purse out of the store. I finally got through the door to outside and he pushed me in back and closed the door.

There are no words, I cannot tell you how scared I was. I have never feared being physically attacked, especially over a stupid phone screen. Just give me the manager's name and let me leave!

To the man in the navy veteran hat who showed up just after this happened as I was shaking and in tears and calling 911, thanks so much for walking away and leaving me. I can only hope if your wife is assaulted that she runs into my husband for help and not hers.

Excerpt from my bank statement, I AM a customer!
04/01 SQ *CHICO ISTORE Chico CA 210.88

i went to the store for a part for my i phone and they didnt have it. while i was there there was a latino employee who was abusing a white elderly couple who were trying to get a refund for a faulty iphone. I have never witnessed such prejudice and descrimination by an employee. He was telling them to leave or he was going to lock the store with them inside and call the police. I left but waited outside in case that happened when the older man came out. I was afraid the woman was going to be assaulted by the employee and waited for her also. I will never shop there again, and would suggest no one else does either.